Shipping policy
Shipping Policy
Effective Date: August 26, 2024
At Alloy Cards, every card is custom-made with precision. Below is our shipping policy to help you understand delivery timelines, costs, and responsibilities.
1. Processing Time
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All orders are processed within 1 business day after payment confirmation and final approval of your design.
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Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Methods & Delivery
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We currently ship orders within Nigeria only.
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Estimated delivery times are:
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Lagos: 1 business days after processing
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Other Nigerian cities: 1–5 business days after processing
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Delivery timelines are estimates and may be affected by logistics delays or courier issues.
3. Pickup & Delivery(NON OPAY/MONIEPOINT CARDS)
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Within Lagos: Customers have the option of pick up and delivery
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Outside Lagos: home pickup may not be available. Customers may be required to drop their cards at specific courier service centers within their city.
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Pickup or drop-off details will be communicated once your order is ready for dispatch.
4. Shipping Costs
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Shipping fees are calculated at checkout based on your delivery address.
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Free shipping promotions may apply during special offers or campaigns.
5. Order Tracking
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Once your order has shipped, you will receive a tracking number via WhatsApp or email to monitor your delivery status.
6. Responsibility After Shipping
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Alloy Cards is not responsible for delays caused by third-party couriers or unforeseen events outside our control.
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If your package is lost or damaged in transit, please contact us immediately, and we will work with the courier to resolve the issue.
7. Incorrect Address
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Customers are responsible for providing accurate shipping details at checkout.
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We are not liable for orders shipped to an incorrect address provided by the customer.
8. Contact Us
If you have any questions about shipping or delivery, reach out to us at:
📧 info@alloycards.com
📱 WhatsApp: +234 915 434 0641