Refund policy

Alloy Cards Refund Policy

At Alloy Cards, every card is custom-made to order. Because of the personalized nature of our products, we generally do not offer refunds once production has started. However, we want you to feel secure shopping with us, so here’s how our policy works:

1. Order Cancellations

• You may cancel your order within hours of purchase if production has not yet begun. In this case, you will receive a full refund.

• After Production begins, cancellations are no longer possible since your card enters production.

2. Refunds & Replacements

Refunds are only granted under the following conditions:

• Damaged on arrival: If your card arrives defective or damaged, we will replace it at no extra cost.

• Wrong item received: If we send you a different design or name than what you ordered, we will issue a replacement or refund.

3. Non-Refundable Situations

• Customized cards cannot be refunded simply for “change of mind” after production begins.

• Incorrect information (such as spelling of your name) provided by the customer at checkout is not eligible for a refund.

4. Processing Time

• Approved refunds will be processed within 5–10 business days, depending on your bank/payment provider.

5. Contact Us

If you have any issues with your order, reach out to our support team on WhatsApp at +2349154340641 or via email at info@alloycards.com within 48 hours of receiving your card.